At Himgiri, your privacy is important to us. This policy explains how we collect, use, and protect your personal information when you use our website or stay with us.
Information We Collect
When you make a reservation or submit an enquiry, we collect personal information including your name, email address, phone number, and payment details. We also collect data about your stay preferences such as check-in and check-out dates, number of guests, and special requests. When you visit our website, we automatically collect certain technical data such as your IP address, browser type, pages visited, and time spent on site through cookies and similar technologies.
How We Use Your Information
We use the information you provide to process and confirm your booking, communicate with you about your reservation, provide personalised guest services during your stay, send you updates about your reservation or changes to our policies, and respond to your enquiries and support requests. With your consent, we may also send you promotional offers, newsletters, and information about special packages at Himgiri.
Data Sharing & Third Parties
We do not sell, rent, or trade your personal information to third parties. We may share your data with trusted service providers who assist us in operating our website and conducting our business — such as payment processors, email service providers, and booking platforms — under strict confidentiality agreements. We may also disclose your information when required by law or to protect the rights, property, or safety of Himgiri, our guests, or others.
Data Security
We implement industry-standard security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. All payment transactions are encrypted using SSL technology. Access to personal data is restricted to authorised staff who need the information to perform their duties. Despite our best efforts, no data transmission over the internet can be guaranteed as completely secure.
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements. Guest booking records are typically retained for a period of 7 years for accounting and legal compliance purposes. You may request deletion of your data at any time, subject to our legal retention requirements.
Your Rights
You have the right to access the personal information we hold about you, request correction of inaccurate data, request deletion of your data, withdraw consent for marketing communications at any time, and lodge a complaint with the relevant data protection authority. To exercise any of these rights, please contact us at privacy@himgiristay.com or write to us at our registered address.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will post the updated policy on this page with a revised effective date. We encourage you to review this page periodically. Continued use of our services after any changes constitutes your acceptance of the updated policy.
Questions about your privacy?
Contact our privacy team at privacy@himgiristay.com or visit our Contact page.